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ABOUT US
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Thank you for choosing Nuugarden Furniture. All claims for service must be accompanied by proof of purchase (Bill of Sale).
Please read the terms of the Nuugarden Limited Warranty Coverage carefully. Retain your proof of purchase and this printed warranty to substantiate a claim in the event warranty service is required. These Limited Warranties are given only to the original purchaser who directly buy from Nuu Garden Corporation, subject to all the terms and conditions below. These Limited Warranties are non-transferable.

Product or Part Limited Warranty Duration Labor Coverage
Frames Limited Lifetime Warranty* 5 Year
Cushioning
Including Unattached Cushioning which means each cushion core in an unattached(loose)seat cushion and Attached Cushion which means each cushion core in a seat cushion which is attached to the product.
2 Year Limited Warranty 2 Year
Fabric 2 Year Limited Warranty 2 Year
Finishes
Finishes means all finishes and other parts,components,including but not limited to dining room tables, chairs, beds, marble tops, granite tops, recliner pull cords and handles incorporated into any furnitureproduct.
3 Year Limited Warranty 3 Year
Wicker 3 Year Limited Warranty 3 Year

*As used in these Limited Warranties, “lifetime” means the normal useful life of the product under reasonable use.

LIMITATIONS APPLICABLE TO ALL WARRANTIES

Under these Limited Warranties, the sole liability of Nuugarden is limited to repair, option replacement, of the applicable product or part found, upon examination of an authorized manufacturer, to evidence a material manufacturing defect. REFUNDS ARE NOT AVAILABLE. Nuugarden will pay reasonable and customary rates for labor during the period of the labor warranty. The original purchaser will be responsible for the labor costs after the stated time period and is responsible for in-home inspection fees, transportation of the product to and from the Nuugarden.
Warranties are voided by evidence of excessive soling, improper cleaning or treatment, abuse, or abnormal use. Warranty do not apply to products used for rental, business, commercial, institutional, in recreational vehicles or other non-residential uses.

LIMITATIONS APPLICABLE TO ALL WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY DURATION OF THE PRODUCT OR PART AND NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. EXCEPT AS SET FORTH IN THIS WARRANTY AND TO THE EXTENT PROVIDED BY LAW, IN NO EVENT WILL NUUGARDEN BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE.
No Nuugarden dealer or employee is authorized to make any modification, extension, or addition to this warranty.

CLAIM PROCEDURE

To obtain warranty services, the original purchaser must comply with the requirements of this Claim Procedure.
Contact the Nuugarden whom you purchased your furniture from to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filled within the applicable warranty period. Nuugarden reserves the right to require defective parts be returned upon request. You must make arrangements with the Nuugarden to schedule the transportation of the furniture or parts from your place to the Nuugarden or from the Nuugarden to your place.

For the best results, we recommend bringing Nuu Garden products indoors if possible, or using a protective 'breathable' cover throughout the winter months.
It is NOT advisable to cover natural products (Wood, Rope, Ceramic furniture, etc) with a non-breathable fully waterproof plastic cover, as these covers can retain moisture under them causing a build up of mould or mildew.

KEEPING YOUR WEAVE LOOKING BRAND NEW

The non-toxic PE (Polyethylene) weave has been designed to resist salt water, chlorine, rain and UV light.This weave is very easy to clean and to keep looking new. Simply use warm soapy water to clean your weave, and use a small brush (i.e. a toothbrush) to get between those harder-to-reach woven areas.
Nuu Garden's Weave can be recycled at the end of your product’s lifespan, making it safe and environmental friendly.

LIMITATIONS APPLICABLE TO ALL WARRANTIES

he Cast Aluminium used for LG Outdoor is an anti-rust material so can be left outdoors all year round, and has been powder coated to give an added layer of protection from wear and tear and scratching. To clean powder coated frames, wash down regularly with mild soapy water and rinse thoroughly. Hose regularly with fresh water to remove airborne contaminants. Regular use of a mild wax polish will help maintain the showroom finish.

METAL FRAMES

After some months outdoors, and in particular damp/cooler conditions, regular garden mildew may build up on your product. This is normal and is easily cleaned off. Simply use warm soapy water to clean your Metal Frames.

CERAMIC TIPS

Before leaving the factory, all of Nuu Garden's Ceramic tables are given a water-resistant coating for added protection. This prevents moisture from penetrating the tiles, protecting from staining (such as tea and red wine) as well as frost (down to -10⁰C). Retreat the surface of your Ceramic table with a similar protective coating twice a year to ensure maximum longevity of your product.
After some months outdoors, and in particular damp/cooler conditions, regular garden mildew may build up on your product. This is normal and is easily cleaned off. Simply use warm soapy water to clean your Ceramic furniture.

TEXTILENE TIPS

To clean Nuu Garden's Textilene, wash with mild soapy water and rinse thoroughly with fresh water. Allow to dry naturally. After some months outdoors, and in particular damp/cooler conditions, regular garden mildew may build up on your product. This is normal and is easily cleaned off. Simply use warm soapy water to clean your Textilene.

CARE FOR YOUR CUSHIONS

It is best to bring cushions indoors when it is raining to preserve the look of the fabric. Cushion covers are removable for machine washing up to 40°C to keep them looking fresh and new.
eden season-proof cushions are not suitable for machine washing and are spot clean only.

GENERAL RECOMMENDATIONS

To maintain the original appearance as long as possible, never use abrasive, acidic or caustic cleaning materials on any part of your LG Outdoor product. We recommend cleaning all surfaces with mild soapy water and a soft cloth to remove dust and dirt. Always rinse with fresh, clean water.
Spillages which are acidic or caustic in nature (i.e. fizzy drinks, red wine, sauces, vinegar etc.) should be cleaned immediately by blotting with a soft absorbent cloth until dry. Do not wipe or spread the spillage.
To avoid accidental scratches to the surface of your table, use suitable table mats and coasters under any tableware (i.e. dishes, plates, glasses etc.).
Before winter storage of your furniture, ensure that any moisture collected in frames tubes has been drained out. When not in use outdoors, it is advisable if you cannot bring your product inside then use a protective 'breathable' cover to protect from sunlight, wind, rain, frost, tree sap, bird droppings, dust etc.
As with any products, good care is essential to extend the life of your furniture. It is important that you remove any spills or deposits that could stain the furniture as soon as possible. Make sure you never use any abrasive substances, pads or brushes as they will reduce the finish's resistance to dirt and could degrade the surface's finish.

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